Return and Exchange Policy
IT DOESN’T FIT, CAN I REQUEST FOR EXCHANGE?
Since there are sizes of items may differ, we’re accepting exchange of item size within 7 days from the receipt of the delivery provided. If the same item you purchased is not available, you may choose other design. If the item you want is more expensive than the one you got, balance shall be charged. If it’s lower than the original item, there’s no balance that will be compensated. The item should be shipped to us before we process the exchange, message us within 7 days in our Instagram (pav.phil) and Facebook (PAV PH) channels. We first need to make sure that the item is unused, undamaged and still saleable, otherwise, we will reject your request. Once approved, it will be shipped to you 3-5 working days, we will provide a new tracking number.
IT WAS DAMAGED, WHAT SHOULD I DO?
Before we ship the item, we are making sure it was properly wrapped, packed and sealed to avoid indemnities. Please message us on our Instagram and Facebook channels within 7 days by sending the damaged item and we will review and revert to you.
- Free shipping is only applied on your first purchased
- We do not offer refund. Kindly message us within 7 days should you have any problem with the received items.
For more inquiries, you can get in touch with us via Facebook – PAV PH or Instagram – pav.phil