EXCHANGE POLICY

by PAV PH

EXCHANGE POLICY

Need a Different Size?

If your item doesn’t fit, you can request an exchange within 7 days of receiving your order. Here’s how it works:

The item must be unused, undamaged, and in saleable condition.
If your preferred size is unavailable, you can choose another color or design.
If the new item is more expensive, you’ll pay the price difference. If it’s cheaper, no refund will be given.
You must ship the item back to us first before we process the exchange.
A ₱150 shipping fee applies (waived if you pick up from our warehouse).

Message us on Instagram (@pav.phil) or Facebook (PAV PH) within 7 days to start your exchange request. Once approved, we’ll ship your new item in 3-5 working days with a new tracking number.

Received a Damaged Item?

We carefully pack all orders, but if you receive a damaged item, please:

Message us within 7 days on Instagram or Facebook.
Send us photos of the damaged item for review.

Other Important Notes:

We do not offer refunds.
Contact us within 7 days if there’s any issue with your order.

For questions, reach out via:
📍 Facebook: PAV PH
📍 Instagram: @pav.phil
📞 Globe: +63 916 498 6358

Stay PAVulous!